Shipping Policy

The cost of shipping a painting depends on location, shipping method (land, air, sea), overall size of painting and weight. Each piece of artwork come with its own unique set of considerations. The key to shipping artwork safely is to package them properly.

Custom orders have a create and deliver date that is unique to the order.

When your order has shipped, you will receive a notification with a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

Return Policy

Please choose your artwork carefully… All items are final sale. If you are questioning a work of art, there are apps that allow you to preview my art in a furnished space. Contact me sam@samsartorius.com, I can help you select artwork that compliments your space and take the guess work out of the equation.

Damaged Artwork


If you notice any serious damage to the outside of the package please do not sign for the delivery and contact us immediately. To avoid accidentally damaging your edition, for example if a work is unframed, leave all unpacking and handling of the artwork to a trusted professional framer or art handler.

If you notice damage upon unpacking your edition, contact me within 48 hours of receiving the artwork with digital images of the damage sam@samsartorius.com. If the edition was damaged in transit we will endeavor to replace the edition. In the event that we are unable to replace the edition we will arrange a refund upon receiving the returned damaged artwork and corresponding Certificate of Authenticity (when applicable).

General Provisions

This website is owned and operated by Sam Sartorius LLC a Texas company

You must be at least 16 years of age to use my website. Use of this website is at your own risk. I host my website on a reputable platform and take reasonable efforts to maintain and host the site. However, I make no explicit representations or warranties as to the safety of your individual use of this website. The terms and conditions contained on this page are subject to change at any time.

All products are owned and provided by Sam Sartorius LLC (“Company” or “We” or “Us” or “Our”) The term “You” or “Your” refers to any user or purchaser or said product(s) (the “Offering”). These terms and conditions of use govern and define how You are allowed to use and access Company’s products. We reserve the right to update and change these terms and conditions of use at any time, and will update them accordingly with the ‘date last updated’

Model Release


You must own the copyright to any image(s) You use by default or voluntarily on Our platforms or in Our Offering or related materials. You grant Us a commercial license to any image(s) You submit to Us by default, such as a Facebook profile photo or other profile image You voluntarily provide in accessing the Offering, or voluntarily upon Our request. Such a default or voluntary release of Your image and likeness may be used for any reasonable future business use.

You are legally bound to these terms and conditions of use whether or not You have read them. If You do not agree with any of Our terms and conditions of Use, please email Us at sam@samsartorius.com.


Intellectual Property Notice

All images, text, designs, graphics, trademarks, and service marks are owned by and property of Sam Sartorius LLC or the properly attributed party. It is a violation of federal law to use any of Our intellectual property in whole or in part, and modification of any materials contained on this site is illegal and may be prosecuted to the fullest extent permissible should We choose to do so, including asking for financial penalties (damages) and/or and injunction forcing You to stop using Our intellectual property immediately. 

You may NOT use Our intellectual property in any way, which includes republishing any text, image, design, or other property on another website, or posting a quote or image from Our site to any third-party website including social media. We have spent a great deal of time and money building the intellectual property located on this site and in order to maintain the integrity of it, We cannot allow any third party use. You must own the copyright to any images.

Security

It is Your responsibility to secure Your username and password from theft or any other means of unauthorized use that would violate these terms and conditions of Use. We do not store any whole credit card numbers or payment information, and instead, these are processed through third-party processors such as Stripe and PayPal. By utilizing these payment processors to gain access to the Offering, You indemnify Us and instead assume any and all risk or liability for the security of the payment details, and agree to be bound by the third-party payment processor’s applicable terms and conditions of use.

General Disclaimer

To the fullest extent permitted by law, We expressly exclude any liability for any direct, indirect, or consequential loss or damage incurred by You or others in connection with Our Offering(s), including without limitation any liability for any accidents, delays, injuries, harm, loss, damage, death, lost profits, personal or business interruptions, misapplication of information, physical or mental disease, condition or issue, physical, mental, emotional, or spiritual injury or harm, loss of income or revenue, loss of business, loss of profits or contracts, anticipated savings, loss of data, loss of goodwill, wasted time, and for any other loss or damage of any kind, however and whether caused by negligence, breach of contract, or otherwise, even if foreseeable. We are not medical, legal, financial, or other professionals, or if We are, during the course of this Offering and related material(s), We are not offering Our professional services and You expressly agree We are not acting in any professional capacity, including medical, legal, financial, or otherwise during the course of this Offering. This Offering is for educational and entertainment purposes only. None of the Offering or its related material(s) should be construed as medical, legal, or financial advice.

Limitation of Liability

We will not be held responsible or liable in any way for the information, products, or materials that You request or receive through or in relation to Our Offering(s). We do not assume liability for any third party conduct, accidents, delay, harm, or other detrimental or negative outcomes as a result of Your access of Our Offering(s) and related materials.

Purchases and Payment

We accept the following forms of payment:

Visa, MasterCard, American Express, PayPal, Stripe

You authorize Us to charge your chosen payment provider for the total amount stated on you checkout cart screen. You agree to abide by the terms and conditions of your card issuer agreement and any other applicable third party agreement that may affect your purchase with Us. You agree to provide current, accurate and complete details as requested to process your payment. If necessary, You agree to update your payment information in a timely manner so We can complete any outstanding orders and/or contact you as needed. We reserve the right to change our prices at any time. You agree to pay any applicable shipping and or handling fees as stated on your checkout cart screen.

Currency

All payments will be processed in US dollars.

Taxes

Sales taxes will be applied to your order as required by law in either Your or Our local area(s).

No Reselling or Distribution of Our Products

We expressly prohibit orders that, in Our sole discretion, appear to be placed in an attempt to resell Our products. We expressly prohibit orders placed by resellers, dealers, distributors or wholesalers and will ban Your access to Our site in any lawful way possible if we discover you prohibited use(s).

Shipping and International Orders

Your order will arrive at the shipping speed You selected at checkout. We are not able to change your shipping speed once your order is placed.

Occasionally, Your items may arrive damaged from shipping. If this occurs, please contact Us at sam@samsartorius.com and WE will make every reasonable effort to fix the situation. Often, it is the carrier’s fault and the best course of action in this instance is to contact the delivery service about their damage to Your order.

If You are not located in the United States of America You are considered an international purchaser. It is Your sole responsibility to pay any duties, taxes (including, but not to limited to, GST and VAT) and customs fees. WE will provide Your shipment with a commercial invoice as necessary by law.

Dispute Resolution

If You and Our Company cannot find a resolution to a dispute or potential claim by means of good-faith negotiation, then, You explicitly agree to make a reasonable attempt to resolve any such dispute through Alternative Dispute Resolution or Mediation before filing a civil cause action.